The Dubai Health Authority (DHA) has launched an online platform which issues birth and death certificates in Dubai for the public and private sectors, called Al Hamd.
According to the officials, Al Hamd will aim to not only standardise but also automate all the procedures related to attainting those documents.
To ensure accuracy, the process will take place under the provision of a unified comprehensive electronic system. This will enhance the accuracy, confidentiality and the speed of data acquisition.
The officials further informed that the service desks will all be based in 4 DHA hospitals to issue the certificates.
The director general of the DHA, Humaid Al Qutami said:
…the authority spares no effort in providing services that exceed customers’ expectations adding that the authority constantly works to develop all its services to simplify procedures and achieve customer satisfaction.
He further informed that this will hugely benefit the customers and they are also looking at other possible avenues to bring ease to them, which includes automating all their services in Dubai.
The Al Hamd system will be electronically integrated with most of the government entities to ensure that the data is being shared across all platforms to maintain a database which is not only accurate but also reliable.
The customers will also be able to print the documents in English and Arabaic so the customers don’t have to get any legal translation done.
Dubai has been aiming to go paperless for a while and this initiative is inline with their ‘paperless strategy’ as certificates and signatures are issued electronically.