Any business demand interaction with customers. A positive first impression is really important in this case especially if you are starting a new business. A bad initial experience can turn your clients away from you that will ultimately ruin your business. Therefore, it is necessary to make your first impression positive for progress of your business. It should be remembered that usually it takes just few seconds to make your first impression and you can make or break progress of your business in this little time. Following are few tips that will help you achieve the first positive impression in your business.
Confidence is the key of making your first impression positive. For this purpose, you should be fully prepared about your meeting and awareness about possible queries from your client is necessary. This will help you answer questions easily and in the right manner. You can also express your confidence with your positive body language.
One more thing that should be considered is to abstain from filling words during your conversations. These worlds include ‘ah’, ‘um’, ‘like’ etc. Using these filling words extensively will prove you less confident and also show your unawareness about the subject matter.
Any type of harsh or rude attitude is killer of your business. This will not only keep your current clients away from you but it will also end any possibility of attaining more clients that can be brought indirectly by your potential buyers that are unhappy with your impolite behavior. The polite attitude should be adopted even if you face undesired behavior from your client.
Select Right Pitch and Tone:
You will look nervous and childish with high-pitched tone of voice that can harm your first impression. Even if you are guiding your clients correctly, this high-pitched voice will be taken as your nervousness and less knowledge about the matter. You can improve your pitch and tone by regular practice. You can also do so by recording your voice while reading aloud and then later listen and make changes to them.
Choose Right Words:
Words can play very important role as using few words at right time can help to persuade other people. These positive and persuasive words can make the other person feel comfortable and confident and he/she will rely on you. Your customers will consider you simple and clear with your positive language and optimism.
Pay Complete Attention:
Never make the other people think that you are not interested to them. This can be done by keeping away your cell phones, laptops and others things that are not required during your conversation with the client. It will help you give complete attention to the person you are meeting.
Other factors that are helpful to give impression that you are completely focused on your client are through eye contact and make a connection by making conversation about their hometown, hobbies etc.
It should be noted that you are your own brand and you can present your brand well by presenting yourself in a good way. Therefore, give importance to your dress even if you are not interested in fashion and style. You should always look neat, clean and well-dressed no matter the type of your business whether it is casual, formal or semi-formal.
You should use at least one such item in your dress which is memorable like a fancy tie or a striking jewelry piece.
Make Eye Contact:
During your conversation, never look away from your client at your cell phone, laptop screen, watch etc. This will make a bad first impression as the client will consider that you are not providing full attention to him and they may plan to leave you early. Therefore, always try to focus on your client during conversation through eye contact. If there are some than one client then you should make eye contact with everyone from time to time.
Listen to your Client:
Telling every aspect to the visitor is important for growth of your business but it is also equally important to know about the requirements of your clients. For this purpose, you should listen to them carefully without obstructing them unnecessarily. This will help you understand their requirements and then allow you to present how your business can fulfill these requirements by giving them adequate information that is related to them.
Authenticity and Preparation:
Before start of any meeting, you should have complete knowledge and information about the subject matter you are discussing. You can try to convince them by providing latest and authentic examples. This can be achieved by proper understanding of your business and keep in touch with the latest developments in the industry.
The last but not the least factor that will make your first impression positive is the sweet smile that you transfers to your client in the beginning of your meeting. This initial sweet smile will make your whole conversation very comfortable and friendly and this should return from time to time according to the situation.
All these factors are important to create a positive first impression which is important in the growth of your business that can be ruined if alternatively there is a negative first impression.